All the answers to your questions

How is my data processed?

Your data is protected at Nautisports. They are not communicated, sold or even consultable by a third party.

The information requested is necessary to process your order.

How can I find my previous purchases and invoices?

You have access to all the orders linked to your account. Simply go to the main page of your account and consult your recent orders. By clicking on view, you can consult your invoice as well as all information related to your orders.

How do I delete my account?

We invite you to send us your request by e-mail to contact@nautisports. com, via the online chat tool or by telephone on 04.78.41.79.41 to take into account the deletion of your customer account.

How can I check the delivery time?

The delivery time is indicated directly on the product description page. When you select all the attributes of size, color or shoe size, the delivery time is displayed next to the words"IN STOCK". This can vary from 48 hours to 15 days if the item is currently in stock.

Delivery times are expressed in working days. If you have a delivery requirement, a departure or an absence, please let us know as soon as your order has been validated, and we will find solutions to enable you to receive your order as quickly as possible.

We also offer pre-order items (requiring custom manufacturing or with a delivery time of more than 15 days). Pre-order items are clearly indicated on the product page.

How do I add my products to the shopping cart?

Select all required attributes: colors, sizes, version. If necessary, modify the quantity and click on "Add to cart" at the top right of the page.
If the item is not added to the cart, it's probably because you forgot to select an option.

How do I know if my order has been confirmed?

You'll receive an Order Confirmation e-mail at the e-mail address you've entered. Don't forget to check the junk mail section.

There may be a delay of a few minutes between validation on our site and the order confirmation e-mail.

I haven't received an order confirmation e-mail?

If you've checked your junk mail folder and the e-mail isn't there, check your customer area to see if your order has been registered.

If you still can't find your order confirmation, please contact our customer service department at contact@nautisports. com.

What can I do if my order has not been confirmed?

You can use the Renew button directly in your customer area on our site, or you can redo your basket and try again.
In the event of repeated unsuccessful attempts, please contact us for assistance.

I made a mistake in my order?

Whether it's in the delivery address, billing address or in your basket, please contact us without delay.
If your order has not been dispatched, we will be able to make the necessary changes.

I want to cancel my order.

You must contact us before your order is dispatched for the cancellation to be effective immediately.
If your order has been dispatched, we invite you to refuse the parcel so that it can be returned to us. As soon as it is received in our warehouse, you will be notified by e-mail and the refund will be processed.

Who delivers my parcel?

For all our standard shipments, we work with Colissimo. This service provided by UPS or Chronopost International offers 2 delivery methods:

• To your home:

  Your parcel is hand-delivered against signature.

  If you're not at home, your letter carrier will leave a calling card with the date and address of the post office where you can collect your parcel on presentation of the card and your ID. You have 10 working days to collect your parcel. After this period, your parcel will be returned to us. Colissimo will send you a reminder e-mail if the parcel has not been collected within 6 days.

• At a collection point (retailer or post office):

  Your parcel will be dropped off at a post office or shop that you have previously chosen on our website.

  You will receive an e-mail and a text message informing you of the parcel's availability. To collect your parcel from the post office, you need to show proof of identity. You have 10 working days to collect your parcel. After this period, your parcel will be returned to us and we will contact you to arrange re-shipment.

In the case of heavy shipments, a private carrier may be necessary. Should this be the case, we will contact you to make the necessary arrangements.

How much does delivery cost?

Your deliveries in mainland France:

• A flat-rate delivery charge of €7.90 (incl. VAT) applies to all orders for home delivery in mainland France, with a minimum order of €300.

• You can also choose the "point retrait" option, and have your order delivered to a post office or retailer for €5 (incl. VAT). This delivery option is available for orders over €100.

For deliveries outside mainland France, or for bulky items, the cost of delivery is indicated when you place your order.

Please contact us if you cannot find your destination when placing your order.

Can I benefit from express delivery?

Please contact us before placing your order so that we can check the feasibility of your request. We use the Chronopost service which, subject to availability, allows for next-day delivery before 1pm.

Your request must be made before 12 noon to enable same-day dispatch.

I'd like to have a different billing address from my delivery address. How can I do this?

To differentiate your delivery address from your billing address, simply enter a new address in your account. This way, when you select your payment method, you'll be able to choose between your different addresses.

Do you deliver everywhere?

Thanks to the Colissimo network, we can ship your order to the country of your choice. If you don't see a delivery option when you place your order, please contact us for a quote.
Some large or special items cannot be exported.

I want to change my delivery address.

You can change your delivery address if your order has not yet been dispatched. Simply contact us by telephone (04.78.41.79.31) or e-mail contact@nautisports. com and we'll take care of it.

How do I track my parcel?

Upon dispatch, you will receive an e-mail with your Colissimo tracking number.

This unique number enables you to track your parcel on carrier's website, and will be needed for any request concerning your parcel.

How long does it take to return an item?

You have 100 days from delivery of your order to send us your return request. Returns must be for new items in their original packaging, with all accessories, instructions and documentation.
If your return request includes shoes or boots, please do not use the cardboard box as packaging, as your return may be refused.

How do I request an exchange?

Returns are free of charge for all exchange requests within metropolitan France. Simply contact us by e-mail at contact@nautisports. com, and we'll send you a prepaid returns slip to stick directly onto your parcel.

We'll also provide you with a returns form, which you'll need to complete in order for us to take your request into account on receipt of your parcel. You don't need to place another order on our site.

How do I request a refund?

You are responsible for return shipping costs. Simply return the product(s) concerned by the carrier of your choice to the following address: TANGO SPORTS, ZI du Pied de la Montagne, Rue Edouard Branly, 69170, TARARE by completing the returns form.

We will reimburse you within 5 days of receipt of your package.

What payment methods are available?

Nautisports offers several payment methods:

• Credit card: Visa, MasterCard, Carte Bleue, American Express

• ApplePay

• Paypal

• 4X free of charge via Paypal

• Bank transfer: Our bank details are displayed when you confirm your order, but are also available on request.

Can I pay in instalments?

If you have a Paypal account, you can pay in 4 instalments at no extra cost. To do so, simply select Paypal when selecting your payment method.

The 4X no-charge option will be offered on Paypal.

Is payment secure?

Pay securely on Nautisports!

Your banking information is automatically encrypted using SSL protocol. Your details are not stored.
Your payments are protected by the 3D Secure system to combat fraud and stolen credit cards.

When will I be debited?

Payment is debited upon validation of the order, even if it has not yet been dispatched.

How do I enter my discount code?

You can enter your discount code in two different places:

• Directly in your basket, under the order total as shown in the image below

• At the checkout stage, before selecting a payment method.

Two discount codes are not cumulative.

I've found a discount code but it doesn't work?

When we have a promotional code to share with you, we do so directly! Either on the front page of the site, by e-mail or directly on the product in question. We don't publish promotional codes on obscure websites.

The product is listed at -XX%, but the discount doesn't apply in your basket?

The chosen configuration is not affected by the discount. Some promotions can only be applied to parts we have in stock.