Return an item
With Nautisports, you have up to 100 days to return an item !
Doubt about the size or color of the product you received ?
Don't panic, Nautisports gives you up to 100 days to return an item for exchange or refund. To exercise your right of withdrawal, just send us an e-mail !
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Would you like to make an exchange ?
Return shipping is free for all exchange requests within Metropolitan France, except for bulky products.
The return of bulky products weighing more than 20 kg or with a perimeter greater than 150 cm is at the customer's expense.
To inform us of your exchange request, simply contact us by e-mail at the following address: contact@nautisports. com.
We will then send you a prepaid Colissimo return slip to stick directly onto your parcel, as well as a returns form to complete. Outside metropolitan France, return costs for an exchange are at the customer's expense.
Do you notice a price difference between the product you bought and the one you wish to exchange? Don't worry, we'll let you know how to proceed by e-mail.
You can drop off your parcel at a post office or collection point. To find a collection point near you, please click on this link.
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Would you prefer a refund ?
Return shipping costs are at the customer's expense in the case of a refund.
Please return the product(s) concerned by the carrier of your choice to the following address:
TANGO SPORTS, ZI du Pied de la Montagne, Rue Edouard Branly, 69170, TARARE
You will need to fill in the returns form that we will send you by e-mail to the following addresscontact@nautisports. com or via our online chat tool. We will refund you within 8 to 10 days of receipt of your parcel.
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How do I return an item?
1. Send
the item(s) in their original packaging.
2. Print
the label and form required for your request.
3. Add
the completed form in your return parcel.
4. Glue
the return label on your parcel.
5. Mail
your parcel which will be returned to our warehouse.
6. Exchanged or refunded
within 8 to 10 days.
Why do I have to pay return shipping costs ?
It's a fact that we'd certainly increase our sales if we paid the return postage. But our environmental conscience takes precedence over the extra consumption generated by free return shipping.
For more on this subject, please refer to the following link: Understanding the ecological scourge of parcel returns.
